1. The order can be cancelled by 12 hours prior notice.
2. Contact to Shop4u Customer Service;
Hotline: +88 01732963088
3. Please share order number or item details that you want to cancel.
4. No cancelation request will be accepted if product has already been shipped.
We wish you every purchase with a good experience with the right product. Even though if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange you must need to take an unboxing video. Without unboxing the video we will not accept the return or exchange request.
Return, exchange, Refund or Warranty won’t be applicable for the bellow conditions-
If there is any issue, please let us know within 24 hours by email to email@example.com
You must need to return all the boxes, warranty cards, manuals, accessories, stickers, and labels, gift items with the proper box and without putting any sticky tape on the product. You need to bring the item to our office or send it by courier to our office address and you need to pay the courier charge while sending the package to us.
After receiving the product we will check and let you know the status. If a refund is required it will be done within 72 hours of receiving the items.
If there is any fault of the product, we will bear the courier charge as inside Dhaka 50 Tk and outside Dhaka 100 Taka if there is any additional charges customer needs to bear that. If the product is OK but the customer still wants to return and get a refund in that case all the necessary Payment processing fee and delivery charges will be bear by the customer.
If the customer receives any discount or cashback or gift it should be taken back and refund.
You can contact our call center- 001732963088 (9 am to 11 pm)
Last Update: 15/06/2023